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Privacy Policy

Effective Date: 27 January 2026

1. Overview

Premier Hose & Hydraulics Ltd (“we”, “us”, or “our”) is the data controller for the personal information collected through this website: https://www.premierhose.co.uk/.

This policy explains how we handle your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect information that allows us to provide hydraulic services and respond to emergency call-outs:

  • Contact Form Data: When you use our “Get in touch” form, we collect your First Name, Phone Number, and Email Address.

  • Offline Business Data: For onsite repairs, we collect location addresses, billing details, and company names.

  • Technical Data: We automatically collect your IP address, browser type, and usage patterns via cookies provided by our host (Hostinger).

Note: This website does not process payments. All financial transactions are handled offline via BACS or traditional invoicing.

3. How We Use Your Data

We process your information for the following purposes:

  1. Contractual Necessity: To respond to your enquiries, provide quotes, and carry out 24/7 on-site hose and cylinder repairs.

  2. Legitimate Interests: To improve our website performance and protect against fraud or security threats.

  3. Legal Compliance: To maintain records for UK tax and accounting purposes (HMRC).

4. Data Sharing and Transfers

We do not sell or rent your data. We only share information with:

  • Hosting Providers: Hostinger (who host this website and its database).

  • Professional Services: Our accountants and legal advisors.

  • Social Media: If you interact with our Facebook or Instagram links, those platforms may collect data as independent controllers.

5. Security and Retention

We implement industry-standard security measures to protect your data.

  • Retention: Contact form enquiries are kept for as long as necessary to resolve your request.

  • Statutory Records: If you become a customer, we retain transaction records for 6 years to comply with UK law.

6. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request the correction of inaccurate data.

  • Request the deletion of your data (where we have no legal obligation to keep it).

  • Withdraw consent for marketing at any time.

To exercise these rights, email info@premierhose.co.uk or call 01777 862999.

7. Cookies

We use essential cookies to make the site function and analytical cookies to understand how visitors use the page. You can manage these via the “Manage Cookie Settings” link in our footer.

8. Regulator Details

If you are unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO):